These terms apply to all contracts for the use of the cloud-based enterprise platform, including ERP modules, business intelligence functions, and workflow engines. We only recognize deviating customer terms if we expressly agree to them in writing.

We provide the platform in the respective expansion stage described. The availability of core functions averages 99.5% per calendar year. Maintenance windows, which are generally outside business hours, are announced at least 48 hours in advance.

The customer is obliged to treat access data confidentially and to keep their master data and authorization profiles up to date. The customer is responsible for actions carried out via the customer account, provided they are at fault for the breach of duty.

We are fully liable for intent and gross negligence, as well as for damages resulting from injury to life, body, or health. For simple negligence, we are only liable in the event of breach of essential contractual obligations, limited to the contract-typical, foreseeable damage.

The processing of personal data is carried out exclusively within the framework of applicable data protection regulations. We only process customer data to provide the contractual services and do not pass it on to third parties unless this is required by law.

The contract runs for the agreed minimum term and is automatically renewed for the same period unless terminated in due time. The right to extraordinary termination for good cause remains unaffected. After the end of the contract, data is kept available for 30 days upon request for migration purposes.